Incident Reports

Production incident post-mortems — what went wrong, why it happened, and what we learned.

Overview

Incident reports provide transparency into production issues. Each report includes a timeline of events, root cause analysis, impact assessment, and follow-up actions to prevent recurrence.

Posts

Incident Report: PWA Path Change Caused High Latency

After introducing API Gateway and separating backend services from the frontend, user-facing latency increased dramatically. This report details the investigation, root cause, and resolution.

Incident Report Format

Each incident report follows this structure:

Summary: What happened and user impact
Timeline: Chronological breakdown of events
Root Cause: Technical explanation of the failure
Resolution: How the issue was fixed
Follow-up Actions: Prevention measures and process improvements

Topics Covered

Performance Issues: Latency, timeouts, slow queries
Deployment Failures: Broken deployments, configuration errors
Service Outages: Downtime, availability issues
Data Issues: Consistency problems, data loss
Investigation Process: Debugging methodology, root cause analysis

DevOps Posts — Infrastructure and monitoring
Software Engineering — Performance engineering

Survive in War Time Pwa Path Latency Incident